All reasonable measures have been taken to ensure the quality, reliability, and accuracy of the information on this website.

However, we :

  • may delete, add to, or amend information on this website without notice, and
  • are not responsible for the content of other websites linked to, or referenced from, this website

The services, information, software or data (collectively, “Information”) made available at this website are provided “AS IS”, without warranties of any kind.

We expressly disclaim any representations and warranties, including without limitation, the implied warranties of merchantability and fitness for a particular purpose. We shall have absolutely no liability in connection with the services including without limitation, any liability for damage to your computer hardware, data, information, Materials and business resulting from the Information or the lack of information available on this website. Specifically, we shall have no liability for:

Any loss or injury caused, in whole or in part, by its actions, omissions, or negligence, or for contingencies beyond its control, in procuring, compiling, or delivering the Information;

  • Any errors, omissions, or inaccuracies in the Information regardless of how caused, or delays or interruptions in delivery of the Information; or
  • Any decision made or action taken or not taken in reliance upon the Information furnished here-under.

We make no warranty, representation or guarantee as to the content, sequence, accuracy, timeliness or completeness of the Information or that the Information may be relied upon for any reason. We make no warranty, representation or guaranty that the Information will be uninterrupted or error free or that any defects can be corrected.

Under no circumstances shall we be liable for any losses or damages whatsoever, whether in contract, tort or otherwise, from the use of, or reliance on, the Information, or from the use of the Internet generally.

For the purposes of this statement, “We” shall include ourselves and our members, and their employees, partners, principals, agents and representatives, and any third-party providers or sources of information or data.

Cancel or Change Order

We are sorry that in most circumstances we will not be able to make changes to your order once placed.

Should you require to add additional products to your order, please place a new order for the items required.

Should you require to change details of your delivery address, remove items from your order or cancel it completely, please contact our customer service team for advice, by completing the contact e-mail form on the web site with details of your requirements and we will respond within 12 hours of receipt.

Please quote your order number and order date on all correspondence.

If your order has already been dispatched or delivered, you will have to follow our Returns Policy in the event of any unwanted products.

Please note we are unable to accept returns for special order items such as engraved or silver plated kettles that are made to individual order.

Local Taxes for International Shipments

By making a purchase on our website, the purchaser acknowledges and agrees that when their order is shipped to an address outside of the origin country, they may be subject to local taxes, customs duties, or other fees as required by the destination country’s regulations. The purchaser is solely responsible for the payment of any such taxes, duties, or fees that may be incurred. Richmond Kettles is not responsible for any additional charges, and the purchaser understands that these charges are not included in the purchase price or shipping fees displayed on the website.